‘No Drama Llamas LLP’ Organisation Privacy Notice
Our contact details:
Name: No Drama Llamas LLP
Address: 167 Botley Road, Southampton, Hampshire, United Kingdom, SO19 0NN
Phone Number: Kate Haycock 07877036304 / 02392356988
E-mail:info@nodramallamas.org
Website: www.nodramallamas.org
What type of information we have
We currently collect and process the following information:
· Personal identifiers, contacts and characteristics (for example, name and contact details, details about support requirements)
Information you give us
· You may give us information about you by filling in forms on our website or by corresponding with us by phone, email or social media. The information you give us may include your name, address, email address and phone number.
Information we collect about you
· With regard to each of your visits to our site we may automatically collect the following information:
· technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
· information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
· We may also obtain information about you that is in the public domain, for example contact details presented on the websites of potential customers.
Information we receive from other sources
· We work with third parties such as business partners, sub-contractors, advertising networks, analytics providers, search information providers and credit reference agencies. We may receive information about you from them.
How we get the information and why we have it
We do not sell personal information.
Most of the personal information we process is provided to us directly by you for one of the following reasons:
· So that we can arrange the right support for you, or advise you on the type of support you would benefit from
Depending on how you engage with us, we may use your information:
· to deliver agreed products and services to you;
· to facilitate your use of this website and the services available through it – see also our Cookies Statement
· for internal accounting and regulatory purposes;
· for statistical analysis to assess our business performance and to improve our products and services;
· to keep you informed about our products and services you might be interested in;
· to send you a festive greeting.
We also receive personal information indirectly, from the following sources in the following scenarios:
· We may receive information from Access to Work about the progress of your claim for support
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting info@nodramallamas.org
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a vital interest.
(e) We need it to perform a public task.
(f) We have a legitimate interest.
What we do with the information we have
We use the information that you have given us in order to advise on support, provide support or invoice for support given.
We may share this information with Access to Work or your Employer (with permission).
Our legal bases for processing your personal information are:
We are committed to ensuring you can manage the privacy and security of your personal information yourself. You can verify the details you have submitted to No Drama Llamas LLP by contacting our team on info@nodramallamas.org
Our security procedures mean that we may request proof of identity before we reveal information, including your email and home addresses.
You can also contact us by the same method to change, correct or delete your personal information controlled by No Drama Llamas LLP at any time. Please note that if you have shared any information with others through social media channels, that information may remain visible, even though your account is deleted.
You can request a readable copy of the personal data we hold on you at any time. To do this please contact info@nodramallamas.org
How we store your information
Your information is securely stored in cloud based storage which is secured and only accessible by No Drama Llamas staff.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements and, where required for No Drama Llamas to provide support or deal with Access to Work claims, until the end of the relevant retention period or until the claims in question have been settled.
If you want to learn more about our specific retention periods for your personal data established in our retention policy you may contact us at info@nodramallamas.org.
Upon expiry of the applicable retention period we will securely destroy your personal data in accordance with applicable laws and regulations.
Security of your personal data
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.
We have also put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
The data that we collect may be transferred to, and stored at, destinations outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of our contract, the processing of your payment details and the provision of support services. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
Where we have given you (or where you have chosen) a password, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to us; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
We endeavour to take all reasonable steps to protect the personal information we hold. All the data collected by us is stored using reputable software service providers.
Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
We will retain and delete your personal data as follows:
1. For the personal data categories outlined in this policy we will retain it for 2 years following a user’s visit, at the end of which period it will be deleted from our systems.
2. Notwithstanding the other provisions of this Section, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another person.
Amendments
· We may update this policy from time to time by publishing a new version on our website.
· You should check this page occasionally to ensure you are happy with any changes to this policy.
· We may notify you of changes to this policy [by email or through the private messaging system on our website].
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at:
07877036304
No Drama Llamas LLP, 67 Botley Road, Southampton SO19 ONN
if you wish to make a request.
How to complain
Please contact us in the first instance:
07877036304
No Drama Llamas, 67 Botley Road, Southampton SO19
if you wish to make a request.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
No Drama Llamas
Copyright © 2022 No Drama Llamas - All Rights Reserved.
ICO registered: ZB032099